1.1. GLTY is an electronic store presenting and selling the products of GLTY & CO LP (hereinafter “GLTY”, the “Company”, “us”, “we”), a company based in Greece, at Spintharou 23-27, 117 43, Athens, Greece, with Tax Registration Number EL 801495747, Tax Office: IZ ATHENS, tel: +30 6974 145857, which is the owner of the GLTY website and e-shop at www.glty.gr (hereinafter the “website”, “e-shop”, the “GLTY website”, “glty.gr”). Before visiting our website and e-shop and prior to placing any orders and purchasing any of the products offered herein, we invite you to carefully read the following Terms and Conditions that are applicable to all those making use of the GLTY website and e-shop, and which may change from time to time, at the owner’s exclusive discretion.
In case of disagreement or reservation on your part regarding part or all of the present Terms and Policies, you can contact our Customer Care Team through the Contact section or send us a letter to our address, before browsing or using the services provided or making a transaction through guilty.gr. If you do not agree and do not accept these Terms and Policies, you are obliged to refrain from using the electronic store and proceeding to any transaction.
1.3. We encourage you to visit this page regularly to check for any changes made to the applicable Terms and Policies. Please note that any related changes do not refer to orders you have already placed but are valid for the future. Our Company reserves the right to amend, update or upgrade at any time, without prior notice to the user/consumer/visitor/member/buyer (hereinafter collectively referred to as "the user") of the GLTY website and e-shop (as a whole or on an either/or basis): a) part or the whole of these Terms and policies; b) part or the whole of GLTY content; and c) part or the whole of the exterior appearance (interface), the structure or composition (configuration) of the GLTY website and its technical specifications, as well as limiting access to the entire website and e-shop or part of it and/or part of it becoming available by subscription. GLTY also reserves the right to cancel, suspend or terminate the operation of the GLTY website and e-shop at any time, without justification and without prior notice to GLTY users. Access to the GLTY website and e-shop is allowed under the present Terms and Conditions and Policies, and we reserve the right to remove or change any of the services provided therewith without prior notice.
1.4. The GLTY website and e-shop contain links to other websites, which are not operated by GLTY (hereinafter the “linked sites”). GLTY has no control over the linked sites, and does not guarantee the timeliness, accuracy, legality, completeness or quality of their content and accepts no responsibility for them or for any loss or damage that may be caused by their use. Your use of the linked sites will be subject to the Terms and Conditions and Policies applicable to each website.
1.5. Users of the GLTY website and e-shop may become official members of GLTY when they register on our website. You can also register by consenting to connect via Facebook (www.facebook.com) or through your Google account (www.google.com). You can register either as an individual or as a professional. Please note that in case of a professional/company, registration is possible only by the legal representative of the company, who solemnly declares upon registration that he/she represents the company and has the right to implement transactions on its behalf. GLTY is entitled, without providing reasons for doing so and/or due to legal reasons (for instance due to a previous violation of these Terms and Conditions or Policies, due to unlawful conduct, etc.) to refuse the request of a member for the provision of any of the services or the realization of transactions with the Company.
1.6. It should be noted that the sections “Contact” and “FAQ“ are displayed for the sole purpose of providing online help and information and by no means substitute our Terms and Conditions and Policies sections, which are binding to all users of the GLTY website and e-shop, as per the above terms and particularly terms 1.2. and 1.3.
1.7. Registered GLTY users, as well as non-members, may opt to subscribe to our Company’s newsletter list.
2. User Registration
2.1. User registration at glty.gr is optional. Each customer may only register once. By using the unique combination of e-mail and password that the customer has chosen and declared, the following capabilities are offered:
The member may see the contents of his/her shopping basket (‘My Bag’). The Basket displays the products the customer has chosen to order. The customer can order products whose review or change (deletion of items, change of quantities) is possible at any time until the order is completed. Complete the order and pay by choosing one of the payment options provided by the online store. See his/her previous orders. Modify his/her account details.
2.2. The registration and participation of the user is free of charge, personal, non-transmissible and non-transferable. The user is responsible for the information he/she provides to GLTY and the data collected is solely based on his/her statements regarding his/her personal information. The data entered at the time of registration must be complete, true and up-to-date. If a legal entity is registered as a user, the name of the contact person and the full name of the legal entity must be stated. In the event of a change of data, the user is obliged to inform GLTY about this new information so that the respective account profile is always complete and true.
3. Description of Transactions & Terms of Sale
3.1. glty.gr presents and sells products designed exclusively as part of the GLTY brand, which are manufactured by various third parties. GLTY reserves the right to freely select the products that it displays on its website and e-shop and to modify, update and/or withdraw these at any time and without prior notice. The same applies to its pricing policy; it may select and implement freely any deals and discounts, and it may modify, update and/or withdraw them at any time and without prior notice and/or subject to any deadline, provided it informs the users as and when is dictated by the applicable law.
3.2. The listing of the products on our e-shop has the character of an invitation to users to submit a contract proposal and such presentation is not in any way a commitment on the part of our Company to the availability and proficiency of the related products. By placing an order, you agree that you purchase a product under the present Terms and Conditions. GLTY products are currently delivered within the territory of Greece and worldwide.
3.4. The order process shall be as follows:
i) Upon completion of your order request, your total aggregate order will appear, including all the details of your request. If you proceed to the stage of completion of your order, you will be connected to the third-party payment service provider to complete the payment of the agreed price under the terms of the following section (ii). Upon successful completion of the payment, you will receive an automated e-mail confirming your order, sent to the email address you have indicated. The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit, debit, prepaid card or PayPal account, or when the Company’s bank account is credited with the total amount due.
ii) To ensure the highest possible security of your transactions, GLTY may (but is not obliged to) opt to carry out a control through the collaborating payment service providers as to the correctness of the payment information you have sent us (in case of a credit, debit or prepaid card payment or payment through a third-party online payment service provider) upon completion of your order and connection with a third-party payment service provider. Our Company may reject your order if there is any problem or even the possibility of any problem arising regarding this information.
iii) Following the above, your order proceeds to the stage of collection and you will receive an e-mail when the products are ready to be shipped to the indicated shipping address (or in case of multiple deliveries, to the shipping addresses). The delivery of your products is subject to the Terms of article 4 below.
iv) In case there is an unexpected shortage, for any reason, in one/some of the products you have ordered and/or a product will be available after the time of delivery stated in our e-shop, or if there is a problem regarding the product(s) included in your order, we will make every possible effort to contact you either by e-mail, at the email address you have indicated, or by calling you (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order. In case we are unable to contact you for up to 5 calendar days, then your order will be executed for the part which is available and it will be cancelled for the other part. In any case, you will be notified of any modification to your order by e-mail, via the email address you have indicated. This email will also constitute a confirmation of your order. The shipping of the products will be carried out according to article 4 below.
3.5. Please note that shipping times may vary depending on the availability of the products. Delivery times are subject to delays caused by courier delays or force majeure for which we cannot be held responsible. Please check article 4 of our Company’s Delivery Policy for further information.
3.6. After receiving the confirmation email you can use the order tracking tool we provide through the section “My Account” on the GLTY website. You will also receive emails informing you of the status of your order.
3.7. In order to realize a transaction on glty.gr you must be over 18 years of age. Visitors under the age of 18 should not exchange data or any information with us. When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit, debit , prepaid card or third party payment provider used to place your order and that there are sufficient funds to cover the cost of the goods. In any case, GLTY reserves the right to proceed to the controls referred to in article 3.4. ii) above.
4. Delivery/shipping of products
4.1. GLTY offers alternative ways of receipt and delivery of products for your convenience, as listed below. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. The final cost of your order will be calculated depending on the way you have selected. This cost will be used for the payment of your order and will be included in the order confirmation.
4.2. The delivery time of your order is determined by its finalization, as well as by the order confirmation e-mail received upon its completion.
i) In case you wish your order to be dispatched to an indicated delivery address (there is a multiple delivery option as well), the delivery will be carried out as follows:
ii) It will be delivered by one of our partnered transportation companies (ACS, DHL). Our Company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee the arrival time nor the exact delivery time of the ordered goods, as this depends entirely on the transportation companies that we collaborate with. GLTY is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. Our Company is responsible for the proper delivery of your order to the carrier and, from that point onward, liability lies with the buyer subject to article 524 of the Greek Civil Code. Transportation costs are defined by the pricing policy of each transportation company, which is the entity solely responsible for shipping charges that it may alter at any time. GLTY is not liable for any such pricing change.
iii) If you exercise the right of rescission under article 6, we encourage you to contact our Customer Care Team through the Contact section of our website. In case of return of defective products (provided that the conditions of article 8 on defective products or on the lack of agreed capacity are fulfilled), returns must always take place following communication with our Company.
iv) General Specification for all deliveries: Please note that deliveries are carried out only during working days (Monday-Friday, excluding holidays) between 9.00 – 17.00 and with an estimated delivery time between 2 to 6 working days.
v) The shipping cost for orders will be calculated automatically in the shopping basket page (depending on each order’s volumetric weight features) and will be included in your order request before the completion and payment of your purchase. In the case of orders delivered to remote areas or to hard-to-reach regions there is an “inaccessible destination fee”, which will be calculated according to each order’s volumetric weight features and charged as per the transportation company fees. You can easily check whether your shipping address is considered a hard-to-reach region from your shopping basket.
For more information regarding the services of DHL Express speed transportation, click here.
4.3. Free shipping will apply to deliveries to a single address within Greece and only for orders over hundread (100) Euros (including VAT)
4.4. GLTY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4.5. GLTY is not liable for any products damaged or lost during shipping. If the order you have received is damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. As we aim to offer the best customer service possible, you may notify us as well, via email at email@example.com
5.1. GLTY offers a choice of payment methods for the products you are interested in buying. You may pay for your order via credit, debit or prepaid card, COD (cash on delivery with an extra cost of +2€) PayPal and direct bank transfer.
5.2. All payments made using the card option are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. The collection and processing of the payment information you send us is effected exclusively by the partner banking institutions, who are solely responsible for their processing for the completion of the payment.
5.4. In accordance with currently applicable tax provisions, receipts of over €500 issued to individuals (Retail Receipt) and to professionals/enterprises (Sales Invoice) should be paid off only via credit, debit or prepaid card or via PayPal. In any event, all payments for purchases made on the GLTY e-shop shall adhere to the applicable legislation, as in force at the time of the completion of your order.
5.5. From time to time, we may offer promotional or discount vouchers, which will apply to specific purchases made through the GLTY e-shop. The conditions of use of any discount voucher or promotion code will be determined at the time of their issuing and will clearly indicate their expiry date. The Free Shipping Service may apply depending on the promotional activity, and specific information will be provided on each instance. GLTY reserves the right to withdraw an offer, discount voucher or promotion code at any time and will notify users accordingly.
6.1. Should you receive a wrong or faulty product, please contact our Customer Care Team immediately through the Contact section to address the matter. Please also consult article 4 on our Delivery/Shipping Policy, which regulates return issues and applies in combination with the present section.
6.2. All users who make purchase transactions through our e-shop are able to rescind any transaction within 14 days from the receipt of their order by sending the rescission form (within the above deadline), or by sending a rescission statement along with the product, provided that both the product and the statement will be received by the Company within 14 days from the receipt of the product.
6.3. If you exercise your right of rescission from the purchase of a product, which is not excluded from this option, the following shall apply for the rescission of products purchased through our online shop:
a) Returns shall take place within 14 days at the latest from the exercise of your right of rescission (that is to say, from the sending of the relevant e-mail) by sending the goods under your responsibility and expense and only to the address Spintharou 23-27, Athens,, Greece.
b) For a return to be accepted, the product you are sending back to us must be in the same condition in which it was received. It must be unused and complete in its intact original packaging with all the documents that accompanied the product.
c) The products that are returned should be dispatched to the above mentioned address and be accompanied by: the Retail Receipt/Sales Invoice or Delivery Note, along with the Rescission Statement (even if you have already sent it to us by email). More specifically, this form must be filled in with all the necessary required information, printed out and signed by you and included in the return parcel.
e) It is expressly noted that if these conditions are not met or if any of the above mentioned documents accompanying the product are missing, your request for rescission cannot be satisfied and the product will be returned to you with your own expenses.
7. Order change/cancellation
7.1. An order change or cancellation can only be accepted if the confirmed order has not been dispatched, i.e. the order has not been completed. After order confirmation and even if the order has not been dispatched, the delivery address CANNOT be changed for security (anti-fraud) reasons.
7.2. If you are a consumer, you can exercise the right of rescission as set out in article 6 above, or follow the product return procedure as set out in article 6 above.
7.3. In case of any problem please contact our Customer Service Team for further details through the Contact section or send us an email at firstname.lastname@example.org
8. Returns of products in the event of actual defect or lack of agreed capacity
8.1. Our aim is to provide 100% customer satisfaction. In, however, you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Service Team immediately, through the Contact section for further details or send us an email at email@example.com.
8.2. In all cases of return of products purchased on our online store due to an actual defect or proven lack of agreed capacity resulting from our fault, the following shall apply:
a) The returned products can only be sent to the address Spintharou 23-27, Athens, Greece. The collection of the product on behalf of our Company will be handled only by our partner carrier after you have first contacted our Customer Service Team and informed us of the proven problem in connection to the specific product. The collection of the product to be returned will take place exclusively at the delivery address you have stated to us upon placing your order.
b) The product(s) you are sending back to us must be in the same condition in which it was received. It must be unused and complete in its intact original packaging with all the documents that accompanied the product. The returned product should be accompanied by: the Retail Receipt/ Sales Invoice or Delivery Note. Please note that if one of the above mentioned documents is missing, your request cannot be processed and the product will not be collected by our Company.
8.3 We will process your return request within a reasonable period of time.
9. Disclaimer of liability
9.1. The content of this Website (regarding the listed products and offered services) is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, GLTY and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity law, and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or in connection to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. In addition, GLTY cannot be held liable for any delay in the refund of part or the total of the amount you are entitled to due to the partner payment service providers if the relevant order has been issued by GLTY in due time.
9.2. Our company cannot be held liable for any loss or damage that may be caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to the use of this Website or the download of any material posted on this or any other website linked to it.
9.3. The company and its partners make every possible effort, in the context of the technical control they carry out at regular intervals, to ensure that there is seamless and uninterrupted access to GLTY services, content and transactions while maintaining the company’s high safety level. However, the company cannot be held liable if for any reason, including negligence, the operation of GLTY is interrupted or hindered and/or it is not possible to access it and/or if, despite the applied security measures, "viruses" or other malicious software are identified and transmitted to the terminals of users/visitors or if unauthorized third parties intervene in any way in the content and operation of the website hindering its use, causing problems to its proper functioning or stealing data related to users' personal information. Furthermore, we cannot be held liable in case of interruption to the access to our website for reasons beyond our sphere of influence, as well as due to technical or other network failure, force majeure or unexpected events.
10. Linking to the GLTY website
You may register with our web page, provided you do so in a fair and legal way, without damaging our reputation or taking advantage of it, but you must not establish a link in a way implying any form of association, approval or endorsement on our part where none exists. The GLTY website must not be included on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without prior notice.
11. Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the GLTY website are in no way associated, linked or affiliated with GLTY, so you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this website are owned by the respective trademark owners. Any reference to a trademark or brand name is used solely to describe or identify the products and services. You may not extract and/or re-utilize parts of the content of the website without GLTY's written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract any content (whether once or many times) and re-utilize any substantial parts of this Website, without the express written consent of GLTY. In addition, you may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without the express written consent of GLTY.
GLTY shall, at its own absolute discretion, at any time and without notice, have the right to modify, remove or change the Services and/or any page of this website.
15. Social media
The GLTY website provides you with the option to interact with social media networks, i.e. Facebook “Like” buttons, Twitter, Instagram, Pinterest and other. These features may enable access and/or signing in to your social media accounts. We do not control those social media services and your profiles on those services, and we cannot change your privacy settings on those services or establish rules about how your personal information on those services will be treated. Only you and the social media service providers may control those issues, not glty.gr. We recommend you read all policies and information on the respective social media services to learn more about their privacy policies before using any such features made available to you on our website. We are not responsible for any acts or omissions by any social media service provider or your use of features included in their platform.
16. Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, to submit to the exclusive jurisdiction of the courts of the city of Athens, Greece.
17. Entire Agreement
17.2. If any provision of the contract is held to be in abuse of rights or is void, this shall not affect the other terms of the contract, which shall remain valid and binding to the parties.
17.3 Any delay in exercising some or all of the rights by the parties under these terms does not imply the weakening or waiver of this right, which may be exercised at any time at a later stage and in the beneficiary's reasonable discretion.